CROSS SYNC Inc. (hereinafter referred to as "the Company") establishes the following privacy policy (hereinafter referred to as "this Policy") regarding the handling of users' personal information in the services provided on this website (hereinafter referred to as "the Service").

• Article 1 (Personal Information)
  "Personal information" refers to "personal information" as defined in the Personal Information Protection Act, which is information about living individuals that can identify specific individuals through names, dates of birth, addresses, phone numbers, contact information, and other descriptions contained in such information, as well as data related to appearance, fingerprints, voiceprints, and information that can identify specific individuals from the information alone, such as health insurance numbers (personal identification information).

• Article 2 (Methods of Collecting Personal Information)
  When users register for use, we may ask for personal information such as name, date of birth, address, phone number, email address, bank account number, credit card number, and driver's license number. We may also collect transaction records and payment information containing users' personal information between users and partners from our partners (including information providers, advertisers, and ad distribution destinations, hereinafter referred to as "Partners").

• Article 3 (Purpose of Collecting and Using Personal Information)
  The purposes for which we collect and use personal information are as follows:

  • To provide and operate our services
  • To respond to inquiries from users (including identity verification)
  • To send emails about new features, updates, campaigns, and other services we provide
  • For necessary communications such as maintenance and important notices
  • To identify users who violate the terms of use or attempt to use the service for fraudulent or improper purposes and refuse their use
  • To allow users to view, change, or delete their registration information and view their usage status
  • To bill users for paid services
  • For purposes incidental to the above purposes

• Article 4 (Change of Purpose of Use)
  We will change the purpose of use of personal information only when it is reasonably recognized that the purpose has relevance to the purpose before the change. When the purpose of use is changed, we will notify users of the changed purpose by our prescribed method or publish it on this website.

• Article 5 (Provision of Personal Information to Third Parties)
  We will not provide personal information to third parties without obtaining prior consent from users, except in the following cases. However, this excludes cases permitted by the Personal Information Protection Act and other laws and regulations.
  When necessary for the protection of human life, body, or property, and it is difficult to obtain the consent of the individual. When particularly necessary for improving public health or promoting the healthy development of children, and it is difficult to obtain the consent of the individual.
  When it is necessary to cooperate with a national or local government agency or a person entrusted by them in executing affairs prescribed by law, and obtaining the consent of the individual may hinder the execution of such affairs.
  When the following matters have been notified or announced in advance and we have notified the Personal Information Protection Commission:
  Including provision to third parties in the purpose of use
  Items of data to be provided to third parties
  Means or methods of provision to third parties
  Stopping provision of personal information to third parties at the request of the individual
  Methods for accepting requests from individuals
  Notwithstanding the provisions of the preceding paragraph, in the following cases, the recipient of such information shall not be considered a third party:
  When we outsource all or part of the handling of personal information within the scope necessary to achieve the purpose of use
  When personal information is provided in connection with business succession due to merger or other reasons
  When personal information is jointly used with specific parties, and the fact of joint use, items of personal information to be jointly used, scope of joint users, purpose of use by users, and name of the person responsible for managing such personal information are notified to the individual in advance or placed in a state where the individual can easily know

• Article 6 (Disclosure of Personal Information)
  When requested by an individual to disclose personal information, we will disclose it to the individual without delay. However, we may not disclose all or part of it if disclosure falls under any of the following cases, and if we decide not to disclose, we will notify the individual without delay. A fee of 1,000 yen per request will be charged for disclosure of personal information. When there is a risk of harming the life, body, property, or other rights and interests of the individual or a third party
  When there is a risk of significantly hindering the proper implementation of our business
  When it would violate other laws and regulations
  Notwithstanding the provisions of the preceding paragraph, information other than personal information, such as history information and characteristic information, will not be disclosed in principle.

• Article 7 (Correction and Deletion of Personal Information)
  If the personal information we hold about a user is incorrect, the user may request correction, addition, or deletion (hereinafter referred to as "Correction, etc.") of personal information from us according to our prescribed procedures. When we receive a request from a user and determine that it is necessary to respond to the request, we will correct the personal information without delay.
  When we make corrections based on the provisions of the preceding paragraph or decide not to make corrections, we will notify the user without delay.

• Article 8 (Suspension of Use of Personal Information)
  When requested by an individual to suspend or delete the use of personal information (hereinafter referred to as "Suspension of Use, etc.") on the grounds that it is being handled beyond the scope of the purpose of use or that it was obtained by fraudulent means, we will conduct the necessary investigation without delay. Based on the investigation results, if we determine that it is necessary to respond to the request, we will suspend the use of the personal information without delay.
  When we suspend use based on the provisions of the preceding paragraph or decide not to suspend use, we will notify the user without delay.
  Notwithstanding the preceding two paragraphs, when suspension of use requires significant costs or when it is difficult to suspend use, and alternative measures can be taken to protect the rights and interests of users, we will take such alternative measures.

• Article 9 (Changes to Privacy Policy)
  The contents of this Policy may be changed without notice to users, except for matters otherwise specified in laws and regulations or in this Policy. Unless otherwise specified by us, the revised privacy policy will take effect from the time it is posted on this website.

• Article 10 (Contact Information)
  For inquiries regarding this Policy, please contact the following: